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Every client is different
Companies, executives and teams are very different. We respond to this challenge with individually developed coaching and training concepts for every client.
We have specialised in corporations because we want to make a difference in the working world and for our clients. We appreciate the challenges of the complex corporate culture. What is special about working with corporations are the high standards and diverse regulations, which we address with many years of expertise, our certified quality management and framework agreements.
Disruption of workflows due to lockdown and home office.
Goal: Supporting executives against the backdrop of the abruptly changed work reality (New Work, home office) in achieving their goals regarding customers (accessibility, service contact).
Due to the Covid lockdowns, a large proportion of employees suddenly worked from home.
Our task was to maintain the key figures and employee retention under these completely changed working conditions.
Solution: Building a digital leadership culture: leading remotely, team agility, virtual routines.
Methods:
Result: Stable figures despite rapid changes in work organisation in home office.
Team with different strengths, weaknesses and performance levels.
Goal: Modular training for executives (training managers and trainers) to enhance their methodological skills in front of employees and clients.
Solution: Assess the individual strengths and weaknesses of the participants, form training groups according to performance, and provide further training to groups based on needs.
Methods:
Result: The tailored training enables participants to act as multipliers. They approach employees and customers in a motivated and targeted manner, increasing satisfaction.
Goal: Positive change in customer relationship through internalisation of brand values and their application in customer communication.
Solution: Development and implementation of a communication concept to translate brand values from theory into everyday work. Training of methodological skills for managers and employees.
Methods:
Result: Leaders, employees have learned to apply abstract brand values in their daily work. Behaviour patterns and customer communication have been aligned with the brand values. Customer satisfaction has increased.
Tel.: + 49 (0) 341 – 33 384 20
Fax: + 49 (0) 341 – 33 384 02
E-Mail: meetingspace@spm2000.de
SPM 2000
Headquarters & Seminar Centre
Gohliser Straße 7
04105 Leipzig